1. FAQs
  2. Account & Setup

How do I reset or change the password?

If you forgot your password or the password entered isn't working, you can recover your account using your registered email address:
  • Go to the Login page.
  • Underneath the User Email/Password fields, click Forgot password?.
  • Enter your email address.
  • Click the Confirm button to trigger One-Time Password (OTP), which will be sent to your registered email address.
  • Enter the OTP.
  • Enter the New Password and repeat the Password.
  • Click Confirm button to confirm the password.
  • You can now log in using your new password.
How Do I change my Password?
If you wish to change your password on your account:
  • Go to your Settings.
  • Select Account.
  • Under Basic Info, click Change Password.
  • Enter your current Password.
  • Enter the New Password and repeat the Password.

We recommend you change your password from time to time.